Privacy Policy

Information we collect

We may collect your name, email address, phone number, delivery or pickup details and order information when you contact us, subscribe to updates or place an order. Our website may also receive basic technical information such as browser, device and usage details.

How we use information

• To respond to enquiries and provide customer support
• To prepare, confirm and fulfil orders or pickup appointments
• To send marketing emails, newsletters, product updates and offers when you have subscribed
• To understand website behaviour, such as pages viewed, links selected and interactions with the website
• To improve our website, products, service and marketing
• To prevent fraud, abuse and unauthorised access

Marketing and behavioural tracking

If you provide your email address through our newsletter or marketing forms, we may use it to send Casa Mono marketing communications. We may use cookies, analytics and similar technologies to measure website traffic and understand how visitors use the website. This may include browser, device, approximate location, pages viewed, referral source and interaction data. We do not sell, rent or share your personal information with any other company for that company’s own marketing or commercial purposes.

Payments and service providers

When online payments are enabled, payment details will be handled by the selected payment provider. Casa Mono does not need to store your full card details. We may share the information needed to complete an order with trusted providers for payment processing, delivery, email or website operations.

Sharing and retention

We do not sell, rent or share your personal information with any other company for its own marketing or commercial purposes. We may disclose only the information necessary to service providers who help us operate Casa Mono, such as email, analytics, payment or delivery providers, or when disclosure is required by law. We keep information only for as long as it is needed for the purpose collected, legal obligations or legitimate business records.

Cookies and your choices

We may use essential cookies and similar technologies to operate the website, remember preferences, analyse behaviour and measure marketing performance. You can control cookies through your browser settings, although disabling them may affect some website features. You may unsubscribe from marketing emails at any time using the link in the email or by contacting us.

Contact and updates

For privacy questions or requests, email hello@incasamono.com. We may update this policy from time to time and will publish the revised version on this page.